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 Frequently Asked Questions
If you wish to make a provisional booking, please either contact us via telephone or email. Depending on the availability, we are happy to hold the dates for a maximum of 1 day. In order to proceed with a booking, we would need to send out a booking form, along with some terms and conditions which can be done by either email or normal post. We would ask for you to read and fill out the appropriate areas and send the forms back to the office along with a cheque for either the total amount (if the holiday has been booked within 5 weeks), or a deposit cheque for a third of the total amount (the remaining balance is due 5 weeks before the start of the holiday). (Should you wish to pay by credit/debit card, then we would only require the booking form to be returned). Where possible, we do try and send our a deposit/booking received form, however, this is not guaranteed. Once the full funds have cleared, we will send out a confirmation letter which contains further details about your booking - including address, directions, key access information, and contact numbers in case of any problems during your stay.
We are now able to take credit and debit card payments over the telephone, however there will be a 2% surcharge on credit cards (Visa, Mastercard). We also accept cheques or bank transfers. Please note that we do not accept American Express.
Each of the cottage descriptions will give you a maximum number of guests allowed to stay at the cottage (babies or young children under 12 months are not included in the occupancy total, but we must be notified in the booking form). Under no circumstances can this number be exceeded. If you are found to exceed the maximum occupancy of a property, we reserve the right to terminate your booking and ask you to vacate the property. No refund of the remaining rental will be made.
For each of the cottages we provide the following: *Bed linen - including duvet covers, sheets and pillowcases *Towels - a minimum of 1 towel per person is provided. Please note that they are not for use outside of the cottage. *All night storage/central heating is included, as is electricity. We would kindly ask that guests bear in mind the conservation issues and save energy where possible. *V.A.T
Each of the cottages are very well equipped with the usual ' basics ' as well as the following: *Dishwasher *Laundry facilities - a minimum of a washing machine and clothes airer, but sometimes a tumble dryer as well. *Microwave *Oven and hob *Iron and ironing board *Colour TV with DVD/Video *Music system *Small library of books and videos or DVD's *Basic supply of cleaning products (including vacuum) *A basic starter pack - usually consisting of soap, washing-up-liquid, a roll of lavatory paper, tea, coffee, sugar. *Credit/Debit card payphone which also accepts incoming calls. Please note that due to insurance restrictions, we are unable to provide any cots or high chairs.
We welcome short breaks at all the cottages between October and March and the minimum stay is 2 nights. We can also accommodate short breaks when booked less than 3 weeks in advance between April and September, however, the minimum stay is for 3 nights.
We welcome well behaved pets at all of the cottages, however, we do charge an extra £15 per pet per week. Please note that we do ask owners to keep their pets under control at all times, to keep animals off the furniture and not to leave them unattended at the property. Please note that we are unable to accept pets The Bolthead.
The cottages are available from 3.30pm (4pm for Pendragon) on the day of arrival, and must be vacated by 10am on the day of departure. Please notify us if you wish to vacate before the end of your booking so that we can advise the housekeeper.
Full details of where to collect the key, and directions to the property, will be sent to you once the full funds have cleared.
In the unlikely event that a problem should arise during your stay, there are contact numbers given in the confirmation letter to deal with any such issues.
Due to the public smoking ban imposed by the Goverment, all of our cottages are now non-smoking.
The majority of the properties we rent are period cottages, and despite a prevention programme, guests must expect that during certain conditions patches of damp and condensation may be present.
In the unfortunate event that you have to cancel your booking, you should notify us in writing immediately: Prestige Holiday Cottages Charts Edge Hosey Hill Westerham TN16 1PL UK In the event of your canceling, we will endeavor to relet the property, however, you should note that you will be liable for payment of the full amount shown, although we will give you credit of any rents received as a result of re-letting less the expenses we have incurred in doing so.
Changes in regulations mean that we are not able to sell you Cancellation Insurance or include it in the price of your holiday. You should therefore satisfy yourself that holiday/travel/cancellation insurance appropriate to your own circumstances is available from a source regulated by the Financial Services Authority.
We are currently able to take bookings up to a year in advance.
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