Frequently Asked Questions:
• How to Make a Booking
In order to proceed with a booking, if by phone we would need to send out a booking form, along with some terms and conditions which can be done by either email or normal post. We would ask for you to read and fill out the appropriate areas and send the forms back to the office along with a cheque for either the total amount (if the holiday has been booked within 6 weeks), or a deposit cheque for a third of the total amount (the remaining balance is due 6 weeks before the start of the holiday). Or you may wish to pay by credit/debit card, then we would only require the booking form to be returned. We will send you an invoice as confirmation of your booking when we have received the deposit and booking form.
If you book on-line you will need to make a payment by card at that point, once you have made a payment you will receive an automated 'Booking confirmation' email. You will be sent an invoice and a booking form by post (if you have not completed the booking form online).
• Payment Facilities
We are now able to offer online bookings, take credit and debit card payments over the telephone or you may send a cheque . Please note that we do not accept American Express.
• Party Booking
The person booking the holiday will be known as the Head of a Party, they will be responsible for all members of the party and will ensure that they are fully aware and comply with the booking conditions. If the conditions are not met with, Mrs Bigwood can refuse right of entry, and in this situation, no monies will be refunded. Bookings will not be accepted from persons under 25 years of age or from all male or female parties without specific agreement. Bookings are usually non-transferable and any changes to guests must be agreed by the Agent in advance. The number of persons occupying the property must never exceed the number stated in the property description, unless otherwise agreed by the owner in advance by writing. This does not include infants who will be sleeping in a travel cot .
• Number of Guests
Each of the cottage descriptions will give you a maximum number of guests allowed to stay at the cottage (babies sleeping in a travel cot are not included in the occupancy total, but we must be notified in the booking form). Under no circumstances can this number be exceeded. If you are found to exceed the maximum occupancy of a property, we reserve the right to terminate your booking and ask you to vacate the property. No refund of the remaining rental will be made.
• What's included in the Price
For each of the cottages we provide the following:
*Bed linen - including duvet covers, sheets and pillowcases
*Towels - a minimum of 1 towel per person is provided. Please note that they are not for use outside of the cottage.
*All night storage/central heating is included, as is electricity. We would kindly ask that guests bear in mind the conservation issues and save energy where possible.
• What is Provided at the Cottage
Each of the cottages are very well equipped with the usual ' basics ' as well as the following:
*Laundry facilities - a minimum of a washing machine, or a combined washer/dryer.
*Oven and hob
*Iron and ironing board
*Colour TV with DVD
*Basic supply of cleaning products (including a vacuum cleaner)
*A basic starter pack - usually consisting of soap, washing-up-liquid, a roll of lavatory paper, tea, coffee, sugar.
*Most of the properties have a phone which accepts incoming calls only.
Please note that due to insurance restrictions, we are unable to provide any cots, high chairs or stair gates.
• Short Breaks
We welcome short breaks at all the cottages between October and March and the minimum stay is 2 nights. We can also accommodate short breaks when booked less than 3 weeks in advance between April and September, however, the minimum stay is for 2 nights.
We welcome well behaved pets at most of the cottages, however, we do charge an extra £25 per pet, per week.
Please note that we do ask owners to keep their pets under control at all times, to keep animals off the furniture and not to leave them unattended at the property. Please note that we are unable to accept pets in 1,The Bolt Head and Lobster Pot cottage.
• Arrivals and Departure Times
The cottages are normally available from 3.30pm (4pm for the larger properties) on the day of arrival, and must be vacated by 10am on the day of departure. Please notify us if you wish to vacate before the end of your booking so that we can advise the housekeeper.
• Collection of Keys
Full details of where to collect the key, and directions to the property, will be sent to you once the full funds have cleared.
• Problems During your Stay
In the unlikely event that a problem should arise during your stay, there are contact numbers given in the confirmation letter to deal with any such issues.
Due to the public smoking ban imposed by the Goverment, all of our cottages are now non-smoking.
• Condition of Cottages
The majority of the properties we rent are period cottages, and despite a prevention programme, guests must expect that during certain conditions patches of damp and condensation may be present.
• Cancellation Policy
In the unfortunate event that you have to cancel your booking, you should notify us in writing immediately:
Prestige Holiday Cottages
In the event of your cancelling, we will endeavor to relet the property, however, you should note that you will be liable for payment of the full amount shown, although we will give you credit of any rents received as a result of re-letting less the expenses we have incurred in doing so.
All complaints must be notified to the Owner or her Representative as soon as possible. Please read our terms and conditions for more infromation.
Changes in regulations mean that we are not able to sell you Cancellation Insurance or include it in the price of your holiday. You should therefore satisfy yourself that holiday/travel/cancellation insurance appropriate to your own circumstances is available from a source regulated by the Financial Services Authority.
• Advance Bookings
We are currently able to take bookings up to a year in advance.